Frequently Asked Questions

Shipping and Returns


How do I place an order?

This website currently does not support ordering/payment services. Please carefully review the information about the product you desire, and contact us via the "contact" section to place an order. You can reach us via email, Facebook, Instagram, or Zalo.

How do I pay for my order?

We offer COD (Cash on Delivery) shipping for your convenience.

Where is delivery available?

Our products can be delivered nationwide in Vietnam, and delivery times may vary depending on the region, typically taking 2 to 7 days after placing an order.

What is your return policy? 

Due to the unique nature of handmade items, refunds based solely on a change of mind are not possible unless the product arrives with defects. Defects include damage to the packaging during transit or significant deformities in the product itself.

About Products

What is your company's philosophy?

As reflected in the brand name "LUI&JULI," with a mother's heart, our aim is to create trustworthy natural cosmetics that are suitable for use even on my child. We craft every product using premium ingredients conscientiously and ethically. We strive to maximize efficacy with natural alternatives whenever possible, while excluding harmful components and minimizing excessive packaging. Through these efforts, LUI&JULI are dedicated to contributing to our planet and environment.

Why Olive oil soap?

Olive oil soap, as know as castile soap, has a rich history dating back centuries. Originating in the Castile region of Spain, this soap was traditionally made from pure olive oil, water, and lye. Olive oil soap was highly prized for its purity and was used for everything from bathing to laundry and even as a multi-purpose household cleaner. Throughout history, Castile soap has maintained its reputation for being a natural, eco-friendly option due to its simple ingredients and minimal environmental impact. Its abundance in vitamins A, D, E, and K promotes a healthy complexion and diminishes the appearance of fine lines and wrinkles on our skin. Today, LUI&JULI continues to cherish the time-honored tradition of Castile soap, reinterpreting its legacy for the modern age by crafting a variety of soaps based on a simple formula.

How long is the expiration date?

The expiration date of our products varies depending on the type. While soap, formulated with oils and natural ingredients, typically does not undergo significant deterioration in properties over a short period, we recommend considering a shelf life of two years from the manufacturing date for optimal use. As we produce our products in small batches for freshness, you can use them for up to two years from the date of receipt. Oils also have a shelf life of two years from manufacturing, while we suggest using bath salts within six months of production for best results.